User Journey Orchestration

Build flexible, secure and personalized user flows at scale

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45%

Positive impact on customer loyalty

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25%

Reduction in customer churn for organizations using UJO

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20-30%

Increase in customer satisfaction scores (CSAT)

Orchestrate frictionless, trusted, secure
identity and access journeys

From sign-up to recurring access, your users expect fast, intuitive experiences. Our User Journey Orchestration module gives you full control to design seamless, personalized flows that scale across brands and channels. Build once, adapt quickly, and deliver consistent experiences that grow with your business.

 

 

Grow your business with User Journey Orchestration from Thales

Our User Journey Orchestration module acts as the foundation layer of every digital experience - seamless, secure and scalable. As part of the Thales OneWelcome Identity Platform, it gives you the control to personalize every step across users, brands and channels.

Get the Solution Brief
Thales UJO Solution Brief

Low-code tools to help you build faster, smarter,
safer workflows

 

When you control the journey, you control the outcome. Reduce friction, improve conversion, and stay compliant - all while giving your users the confidence to move forward in their journeys, every step of the way.

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Deploy quickly and confidently

Our User Journey Orchestration module is a low code solution, offering you faster out-of-the-box implementation. With over 20 building blocks, you can quickly assemble and customize user journeys as needed, without writing code. Be up and running in no time and start seeing value just as fast.

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Build journeys as unique as your users

Design flexible, personalized user journeys that adapt to any use case, from onboarding to authentication to complex workflows. Use our prebuilt building blocks to guide through each step, while capturing and enriching their data along the way with progressive profiling. Whether you’re supporting one journey or several, everything stays consistent and easy to manage.

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Ensure safety and compliance at every step

Deliver secure, user-friendly access with advanced authentication methods built into your workflows, so users feel protected from their first click. With options like multifactor authentication, passwordless, social login, and biometrics, ensure that every journey balances strong security with compliance.

Explore our other modules

Discover how our other modules work together to simplify identity, security, and access at scale.

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Mobile Identity

Build secure, seamless app experiences and leave identity to us

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Delegated User Management

Delegate access and manage user roles across teams or external collaborators
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Consent & Preference Management

Let users control how their data is collected, stored and shared
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Strong Customer Authentication

Verify known users with compliant, step-up authentication
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Risk-based Authentication

Reduce user friction by adjusting security based on real-time risk signals
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Externalized Authorization

Manage fine-grained authorization to all apps based on relationships and context
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BYOI and Social Login

Allow users to login and access your systems with credentials they already use
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Identity Verification

Confirm identities in real time using government IDs and biometric checks
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Multi-Factor Authentication

Protect your business against unauthorized access

 

 

User Journey Orchestration empowers you to create optimized digital experiences for user onboarding, login, MFA, consent management, and more, balancing user convenience with security and compliance through dynamic, context-aware journeys."

Jason Keenaghan

Director of Product Management

Thales

Helpful tools and insights

 

Explore our resources to learn how orchestrating the right user flow can boost satisfaction, cut friction and help your business scale across all channels.

Secure access. Scalable IAM. Trusted worldwide.

 

At Thales, we pride ourselves in serving a global network of forward-thinking organizations that depend on our platform to support millions of users, streamline access, and protect what matters most.

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Let's start simplifying and streamlining
your user journeys

 

From first login to step-up authentication, we’ll help you design user experiences that are secure, seamless, and smart - across all touchpoints.

 

Ready to get started?

 

Fill out the form to book a demo or consultation. We’ll show you how to design flexible, secure journeys that adapt in real time - based on risk, behavior, or business logic.